Replying to Email Messages


Comments

Once you have received an email message, you have a number of options for responding to it.

Not everyone is comfortable with "instant" email responses (you get a message from them and reply minutes later). When you respond instantly, you convey an expectation that they should also respond quickly. You might want to consider waiting a bit . . .

There are subtle variations between each option. See the table below for a summary of the variations.


Summary Table of Options

The table below shows you the differences between each of the commands in Eudora for responding to messages.

Field

Reply

Forward

Redirect

Send Again

To:

Sender's Address

Recipients address

Recipients address

Recipients address

From:

Your address

Your address

Original sender's address ("by way of" redirector's address)

Your address

Text of the message

Copied

Copied

Copied

Copied

Copied text indicator

Symbol

Symbol

None

None

Signature

Yours

Yours

None

Yours

Original attachments

No

Yes

Yes

Yes


Reply

All email programs give you the ability to reply to a message. The reply command:


Forward

When you forward a message, you are sending email you received from one person to another person. Using the forward command brings the entire text of the original message, any attachments to the message, and inserts your address in the "From:" field.

Forwarding a message also adds header information to the forwarded message. Header information includes things like who it was originally from, where it went to, the time it was sent, the date, and so forth. This information is not very important in most cases. Here is a sample of a long header.


Redirect

When you redirect a message you are sending an email from one person to another person, just like forwarding. The text and all attachments are included with the message. However, when you redirect a message, the "From:" field will contain the original sender's address and not yours. Some programs might add a line indicating that the message was sent "by way of" your email address.

Sometimes you might receive an email message that really should go somewhere else. If you are contacting a company and don't know exactly who your email should reach, you can send it to what you think is an appropriate address and ask that they redirect it to the right person. The person receiving the email message would redirect it.


Send again

Some programs include the Send Again command. When you send a message again it simply re-sends your message and all its attachments, keeping everything the same. If you need to make changes to the message, you will be able to make them.

You might use this if you think an email you sent was lost on the Internet or the person who got the email accidentally deleted it. You might have received a cryptic message telling you the message couldn't be sent. Inside the text somewhere should be the reason why. More than likely, you had an incorrect email address. Use the send again command, correct the problem, and send it. This command saves several steps when compared to rebuilding your message. Here is a sample of a returned message.